Focusing on process and team development, I help organizations improve their UX toolset, skillset, and mindset, understand more about customers, and create better outcomes.

Digital Experiences Sample
Digital Experiences Sample
Digital Experiences Sample
Digital Experiences Sample
Digital Experiences Sample

I rely on years of experience leading teams, interfacing with executives, connecting with customers, and collaborating with product managers, designers, developers, and marketers.

Spaces

  • Large-scale eCommerce

  • B2B + B2C Shopping Experiences

  • Financial Services

  • Medical Research

  • Healthcare

  • Employee Experiences

  • Product Customization

  • 3D Technology

  • Specialized B2B Digital Solutions

  • SaaS Products

  • Shopper Marketing

  • Luxury Retail Innovation

Skills

  • UX Strategy

  • UX Research

  • UX Design

  • UX Operations

  • Product Management

  • Content Design

  • Information Architecture

  • Interaction Design

  • Visual Design

  • Microcopy

  • User Flows

  • Wireframes

  • Prototypes

I can help you…

  • Go beyond reactive analytics and use proactive methods to generate new customer insights

  • Asses and improve UX maturity and customer focus

  • Implement UX improvements within agile development processes, design systems, complex applications, and content management systems

  • Identify the UX outcomes and measurements needed to produce a desired business result using established frameworks

  • Move faster and smaller than MVP releases to get Minimum Viable Answers that produce a better product

  • Deepen the connection between product and customers

  • Maximize value and minimize risk in projects and ideas

  • Get customer insights at any point in the development process from upfront discovery, to usability testing, to long-term roadmaps

  • Transform insights into tangible experiences

Some of the brands and organizations I have worked with include KitchenAid, Whirlpool, Stuller (largest jewelry manufacturer in North America), Ford Motor Company, Blue Cross Blue Sheild of MI, Gemvision (global leader in 3D technology for jewelry), National Institute of Health, United Wholesale Mortgage, and Milwaukee Tool.

I often incorporate these methods into the work

Storytelling.jpg

Using storytelling to reveal research insights

Visual-Data.jpg

Bringing data to life visually

UX-Menu.jpg

Developing a customized UX research menu to work from

More examples of research findings, user flows, wireframes, UX guidelines, information architecture, and sitemaps.


© Copyright 2024 Ryan Koning