Focusing on process and team development, I help organizations improve their UX toolset, skillset, and mindset, understand more about customers, and create better outcomes.
I rely on years of experience leading teams, interfacing with executives, connecting with customers, and collaborating with product managers, designers, developers, and marketers.
Spaces
Large-scale eCommerce
B2B + B2C Shopping Experiences
Financial Services
Medical Research
Healthcare
Employee Experiences
Product Customization
3D Technology
Specialized B2B Digital Solutions
SaaS Products
Shopper Marketing
Luxury Retail Innovation
Skills
UX Strategy
UX Research
UX Design
UX Operations
Product Management
Content Design
Information Architecture
Interaction Design
Visual Design
Microcopy
User Flows
Wireframes
Prototypes
I can help you…
Go beyond reactive analytics and use proactive methods to generate new customer insights
Asses and improve UX maturity and customer focus
Implement UX improvements within agile development processes, design systems, complex applications, and content management systems
Identify the UX outcomes and measurements needed to produce a desired business result using established frameworks
Move faster and smaller than MVP releases to get Minimum Viable Answers that produce a better product
Deepen the connection between product and customers
Maximize value and minimize risk in projects and ideas
Get customer insights at any point in the development process from upfront discovery, to usability testing, to long-term roadmaps
Transform insights into tangible experiences
Some of the brands and organizations I have worked with include KitchenAid, Whirlpool, Stuller (largest jewelry manufacturer in North America), Ford Motor Company, Blue Cross Blue Sheild of MI, Gemvision (global leader in 3D technology for jewelry), National Institute of Health, United Wholesale Mortgage, and Milwaukee Tool.
I often incorporate these methods into the work
More examples of research findings, user flows, wireframes, UX guidelines, information architecture, and sitemaps.
© Copyright 2024 Ryan Koning